Ross, Graham Laurence; Thiessen, Ernest
Abstract: Smartsettle Infinity is a collaborative negotiation software product created by iCan Systems Inc. and designed to support negotiation professionals in complex multi-party negotiations. The Smartsettle process aids decision makers directly in order to give them maximum control over the outcome.
Infinity helps decision makers in planning their own strategy. Infinity accurately models all aspects of complex cases, including any number of quantitative and qualitative issues, associated constraints, and related preferences of the negotiators. With preferences well-represented, parties are able to confidently compare complete settlement packages. Sophisticated algorithms residing at a secure neutral server keep confidential information of multiple parties private while facilitating the exchange of proposals. Infinity uses preference information input into the system to generate intelligent suggestions that guide the parties to a timely optimal agreement. A satisfactory solution is quickly produced after parties are willing to secretly identify acceptable packages. In high-value cases, Infinity’s ability to uncover both tangible and intangible hidden value that improves the outcome for all parties even after a settlement package has been agreed and thereby enhances further the inter-party relationships is by far its greatest asset. The greatest benefits are achieved when well-trained parties use the system collaboratively.